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Stock up with tinned peaches and powdered eggs!

September 29, 2011 in AWR, Contractor News, Freelancing, Industry comment, Life, Recruiter News

It’s almost the 1st October and the end of the world is nigh! I have already sent the wife down to Morrisons to clear the shelves of tinned peaches and soup.

For those of you who have been blissfully unaware (e.g. not in recruitment or in the service industry that supports it) then 1st October sees the formal start of the Agency Workers Regulations (AWR) (and you can go here if you need the basics). In very simple terms it means a clock has started ticking, not as some might think, as precursor to doomsday but to the 12 weeks hence (24th of December!) where a vulnerable agency worker can potentially receive equal pay and conditions of a full time counterpart (if one exists). I may sound a bit cynical but the amount of work that has gone into preparing for this has been quite substantial and for the vast majority of Parasol and Clearsky users it won’t make any difference, it will be business as usual. As a very sensible and safe business we were already doing 90% of what the regulations require so most of our work has been in trying to educate and inform in a market which has very interesting views.

So the boring message is that it’s very much carry on as normal at Parasol House and Clearsky towers. We have shiny new payslips for Parasol employees and some changes in terminology but for contractors it won’t be much different. For Agencies, it’s just as dull, were open for business, a model of operation for all those interesting views and primarily a nil cost, no hassle approach to the legislation.

I suspect I will have to write some more as the dust settles in October and the first potential claims emerge (probably in Union backed environments) after December but in the meantime I shall put the peaches in the garage next to the peas that we bought in December 1999.

Racy tax schemes under more pressure

October 5, 2010 in Business Expenses, Contractor News, Freelancing, Industry comment, Recruiter News, Tax

Back in October 2008 I blogged on the changes to the Isle of Man disclosure rules and suggested it might make it more difficult for those solutions to prosper. Well I was partly right and partly wrong so let’s deal with the wrong first.

Since that time (and of course before) those “schemes” have happily continued and backed by fistfuls of “leading QC opinion” and “disclosure to HMRC” have happily carried on advertising 85% to 90% nett return on invoice value. They often are based around a two level solution, some income via a PAYE model and then other income via employee trusts and/or loan solutions. Sound complicated? It is. One of the odd parts is that by claiming to an “employment Umbrella” and state “employment taxation” they then go on to brazenly advertise 90% nett take home pay! Last time I checked you couldn’t work via PAYE and take home 90%. As the discarded Verve song goes, “The maths don’t work”. Of course there will be variants to this, more income put through PAYE to reduce the level of scrutiny the scheme might attract or more IR35 checks. For the contractor it can amount to hassle or a lot worse and for Recruitment Agencies, risk and pain. Let’s also not forget that the Government gave HMRC powers to go back in time to look at tax treaties in the past and Contractor forums are littered with tales of stress. There will always be some people who will take the riskier route and good luck to them but the heat is being turned up. I can categorically state that HMRC are aware of many of these schemes and only for a lack of resource it seems, have not yet got around to looking into all of them.

The BBC recently reported that a arrest was made in the Isle of Man in relation to an alleged offence with the BBC stating, “A spokesman from HMRC said: “The investigation centres around the suspicion that tax avoidance schemes have been implemented fraudulently”. Police suspect schemes could have been sold to more than 600 subscribers with an estimated tax loss in excess of £90m.” In the current climate do we think that HMRC can allow £90m or thereabouts to not be collected? I hope the 600 users of said scheme have got good investigation insurance.

Let me be clear though, I’m all for true entrepreneurial spirit and class myself in that category. There are some small company reliefs out there that are relevant and can help a business get started and thrive. Ir35 is not exactly a great solution and the UK Government does not fully understand the dynamics of the flexible workforce, that said if you push the envelop to the extent that some do, then you really cannot complain when the authorities then have to legislate. So if you’re a contractor thinking of signing up to a “scheme”, please think twice and understand the risks involved. Those risks could be at least hassle and at worse, truly painful.

Why a recruiter should refuse a provider “incentive”

September 24, 2010 in Contractor News, Freelancing, Industry comment, Recruiter News

The umbrella company market is pretty competitive with a variety of techniques used to attract Contractor business. Some providers use a more direct to Contractor approach featuring fee promotions and big referral fees. Others try to work with Recruitment Agencies to explain how it all works and get the Recruiters to then refer to (usually via a preferred supplier process) the providers that the Agencies work with. Here at Parasol we do a mixture of Contractor word of mouth of referrals (for a decent fee discount) and work closely with Agencies to deliver service efficiency, fast processing and help them mitigate their risks. I will declare that we sometimes send Recruiters a promotional pen, a mouse mat or even the odd donut drop, but that’s the extent really. We draw the line at providing individual recruiters with vouchers, gifts or cash. Surely what provider a recruiter refers to should be based on the principles of service, corporate policy and a trusted relationship that helps the recruiter get the job done.

Now, it is ok to work with an Agency, disclose an incentive program and for the provider to pay the tax on behalf of the recruiter on their own tax settlement. It’s not a great way to do business in my opinion, but it is legal and with transparency, is used (not by us!). However, in 2010 we have the new Bribery Act to consider and what are the implications for these incentive schemes (official and unofficial).

If a person is being paid without the consent of his employer for passing leads to another business then they would fall within the bribery act. The bribery act creates an offence when “an individual gives a financial or other advantage to another person in return for a person improperly performing his function”  The issue arises if the agency are unaware and say a recruiter has a private arrangement with an umbrella company for the passing of leads in return for a payment (a bribe). However, there will be a number of offences apart from the act of bribery. If the recruiter does not declare the payment then he is likely to have defrauded HMRC he is also likely to be found to be stealing from his employer as his employer will most likely want the payment so his employment could be terminated under gross misconduct and the agency could prosecute him for theft. Until recently the practice largely went on unregulated and is difficult to prove but with the new act in force, Agency owners are going to be more keen to ensure that their future business performance is not blighted by messy cases or reputational damage. I would also challenge the owners of these same businesses to consider the impact in a possible sale of the business in relation to due diligence discovering material bottom line contributions, I think that could also negatively impact valuations.

So it must seem a bit obvious to state, but if an Umbrella comes asking for business on the back of cash or other material incentives, then be really very careful. Todays short term gain could be tomorrows serious pain.

Real Umbrella Company feedback

July 14, 2010 in Contractor News, Freelancing, Industry comment

First of all, thank you so much for getting back to me so quickly..I really do appreciate it.
I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.

When you look after over 10,000 contractors on a daily basis, you don’t always get things 100% right but the thing with Parasol is that we aim for 100% and if it’s not perfect we do all we can to make it so. Sometimes things are outside of our control but we always take ownership, sometimes we do get things wrong but we will put our hand up and rectify it. We got lots of really positive feedback and in 2010 it might seem that “testimonials” are old hat or quite often written by marketeers with little basis in truth. I can hand on heart say that all we have ever published is good honest genuine reaction to what we do and I am proud of our record and the dedication of our teams to consistently deliver service excellence. Here is a real example from today and says so much (I think) about our attitude to peoples livelihoods:

“First of all, thank you so much for getting back to me so quickly..I really do appreciate it.

I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.”

We don’t ask for the plaudits, but are really happy when we get them as it’s real evidence that we care and are dedicated to doing the right thing.

Interesting times ahead – ir35 to go?

May 24, 2010 in Contractor News, Freelancing, Industry comment, Life

So the dust has settled (for now) and our new masters are setting about making the changes they believe are necessary to improve our economy and improve our lot.

In the recently published coalition document there were probably two of three key specific Contractor related matters that come to mind:

  1. IR35 was mentioned along the lines of tax simplification;
  2. Public cuts;
  3. No mention of Agency Workers Regulations (AWR).

For me IR35 and tax simplicity for Contractors is all about “certainty”.  As drafted, IR35 is subjective and, therefore, using the same set of facts two different views can be taken.  If the legislation was clear and could provide a series of specific tests that then produced a balanced answer and that answer met a criteria level then taxpayers, advisers & HMRC would save a lot of time and certainty would be gained for all.

Cuts – I think that in the short term, public spending cuts may have an impact as certain Government department are forced to reduce temporary headcount and then permanent. Once that round is over, guess where they will probably go to then ensure key projects are then delivered?

I don’t agree with some commentators views that AWR will be removed or stopped. This is European wide legislation and therefore cannot be simply put to one side. It may get some guidance updates (welcome) but I can’t see it going!

Let’s hope the new government can address some of the issues that the flexible workforce faces as in my opinion, they are a crucial part of the UK’s recovery process.

The Ten Year Blog Post

March 31, 2010 in Contractor News, Freelancing, Industry comment, Life, Recruiter News

Ten years ago myself and Mark O’Brien along with some investment and support from our local accountants (Livesey & Spottiswood) started Parasol. We planned it in late 99 and by February 2000 we were ready. We started properly trading on 1st April 2000 and I spent that Easter putting the finishing “touch” to our first online timesheet portal. Written in perl (don’t ask but that link explains all!) it started the journey and it’s been a great journey since then.

I would like to thank all past and present Contractors for their support and custom, wouldn’t be much without you. We have also worked with many excellent Recruitment Businesses and their part in our journey also cannot be overlooked.

In that time we have looked after over 35,000 people and safely transacted over £2 billion pounds of Contractor income. There have been some lows (if you were around in April 2006 with a system change!) and there have been plenty of highs. We have remained focused on improving customer service, being efficient as possible (goes back to day one) and I am very proud of all the awards we have won as they are a testament to the hard work all the past and present Directors, managers and employees have put in. The biggest thank you should go to them.

Another milestone in the Parasol journey was in October 2006 when I completed a management buy-out that allowed our previous investors (and Mark) to exit the business and for a new impetus to start. I am grateful to Inflexion private equity for backing me and the team then, and for HSBC in supporting the transaction. We have since been able to invest in better systems and increase our capabilities. Late 2008 we added Quay Accounting to our family which we subsequently rebranded to Clearsky Accounting - our Limited Company accounting specialists.

2010 sees us looking at new opportunities and we are very well placed to make the most of these. The Parasol Group is proud of its accomplishments but is not standing still, can’t wait to reflect on the next ten years in 2020!

Thank you all for your support,

Rob.

Cloud Computing or 1996?

March 2, 2010 in Geeking, Life

I attended a salesforce.com seminar today and whilst I fully understand the cloud advantage and total cost of ownership model I did have to laugh at some of the sales presentation techniques used. Back in 1996 I had a brief career selling Helpdesk software and our client/server solution featured field level name changing and a few other bells and whistles. Fast forward to 2010 and “the total configurability” of salesforce.com is great for web 2.0 applications but average for client/server comparisons. Looks like we might be stuck with PC’s for a while longer and no doubt browser based applications will come on but in many ways we have had to go back to go forward.

Is it me or is being anonymous bad practice?

December 7, 2009 in Contractor News, Freelancing, Industry comment, Life

In our “lofty” position as a market leader (by volume and reputation) we come across a number of new and old Contractor service companies. They sometimes advertise on google using our name as a match and sometimes use low fees as a technique too. All is fair (well not always but let’s not get legal) in love and war but when a new one pops up or an old one uses a campaign, you can’t help but take a peek.

What really astounds me is the anonymity that many companies display. Quite often there is even a lack of the full company details (a legal requirement!) let alone an indication of who is behind it all. May be I am just odd but as a Contractor I wanted to know something about who was looking after my affairs and whilst it can’t be entirely open,  surely something more than “Accountants with x years experience” or “run by Contractors” is  hardly engendering trust.

Is it because the services offered are at the racy end of the tax spectrum? Maybe, but HMRC can get info on most companies if they want so it is hardly a good defence. Perhaps I am barking up the wrong tree here and it’s not a problem for many but a faceless business seems to lack confidence in my view.

National Freelancers Day review

November 24, 2009 in Contractor News, Freelancing, Industry comment, Recruiter News

Yesterday marked the first ever National Freelancers Day with a series of events hosted by the Professional Contractors Group (PCG) up and down the country.  I think the PCG did an excellent job in raising awareness of the day and they have created an interesting starting point for hopefully annual focus.

I was invited to be part of a panel debate on the future of freelancing at the Manchester event (hosted by Chris Bell) and the starting point was to try and get clarity on the terms used. In IT, Telecom, Engineering the term “contractor” has been used to describe someone working on a  project usually around a fixed duration whereas the traditional form of freelancing was described more in relation to discrete and often multiple pieces of work for set prices. I think those traditional descriptions are somewhat blurred in 2009 and will become increasingly flexible in use.

What was clear to me was that there is a need to bring these quite disparate terms together to enable a better representation of the overall flexible labour market to be understood. I think the PCG have a large part to play in developing this.

It was good to hear directly from Contractors/Freelancers (see the problem!) as to the challenges they faced. Aside from the normal tax debate, there was both negative and positive views on the issue of outsourcing to some of the worlds new economies. This of course is a challenge for all UK businesses and yet there was the germ of some excellent cooperative ideas in the room and the old adage of creating niches remains relevant.  I would urge the PCG to put some more time and effort behind those ideas. 18,000 micro businesses will have some good ideas if that can be harnessed as an opportunity to develop more cooperation in the emerging global economy.

I think the PCG do an excellent job and can extend its reach by engaging with a wider remit of freelancers/contractors that work through Umbrella companies and other groupings. Ultimately the membership will decide if that’s an appropriate route for “professional contractors” given the employed nature of those same groups versus the largely “in business” membership of the PCG now.

Any activity that raises the profile of our hugely important industry is good news in my book and I think we should all thank the PCG for putting some real focus and energy behind the day.

The Mud Slingers are ready…

September 18, 2009 in Contractor News, Industry comment, Recruiter News, Tax

Gordon Brown unsurprisingly appealed to the TUC this week when part of his speech included a loose promise on the Agencies Workers Directive (AWD) coming into power within this government’s tenure. This was then followed by more comment from BIS (used to be BERR and was DTI before that!) that suggested a “2010 or 2011″ implementation – so a perhaps a little bit contradictory to the PM’s position.

Any new contractors/freelancers may be confused by all this as in many ways it is a bit too far off when you are focused on a role and earning some money. For those that are interested (and at a very high level view), it’s EU legislation that grants “temporary workers” the same “rights” as their fully employed counterparts after 12 weeks. I put the terms and values in quotes as the EU seem to think that Contractors need protecting and don’t get any employment rights.  Clearly this is not the case as the Umbrella employee gets FULL employment rights (or should)!

Anyway, like IR35 and MSC before, AWD is starting to create some turmoil and noise. “Umbrellas are dead” and “everyone move to Ltd” is starting to be shouted. In my opinion it does the industry no good to create disquiet in a time when there is equal focus to be placed on helping people get work and start contracting. “Well you would say that Crossland ” I hear you cry – maybe, but don’t forget we also have a true Accountancy Practice (Clearsky) and try to offer the right choice to Contractors based on best advice and not solely on % return (often advertised by the more unscrupulous providers before an individuals position is known!).

Surely if the “industry” (Umbrella Co’s, Specialist Accountants etc) is to have a better image with the authorities then at least some sense of the bigger picture should be thought of? Maybe I am being naive and self interest will always ultimately be the driver for many. The industry needs to wake up and smarten its act up. We and a few others have tried to do it with an emphasis on doing the right thing but that’s not the easy option nor the cheap option.

AWD like its previous legislative policies before it will come in, it is not the end of all current business models, it will simply create new models, some good and some bad. Here at Parasol we are very happy with our plans and confident that a new generation of solid prosperity for Contractors will be created and protected.

So if you read any “the end is nigh” articles that seem to suggest changing how you operate, just take a second to think why that might be.