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Stock up with tinned peaches and powdered eggs!

September 29, 2011 in AWR, Contractor News, Freelancing, Industry comment, Life, Recruiter News

It’s almost the 1st October and the end of the world is nigh! I have already sent the wife down to Morrisons to clear the shelves of tinned peaches and soup.

For those of you who have been blissfully unaware (e.g. not in recruitment or in the service industry that supports it) then 1st October sees the formal start of the Agency Workers Regulations (AWR) (and you can go here if you need the basics). In very simple terms it means a clock has started ticking, not as some might think, as precursor to doomsday but to the 12 weeks hence (24th of December!) where a vulnerable agency worker can potentially receive equal pay and conditions of a full time counterpart (if one exists). I may sound a bit cynical but the amount of work that has gone into preparing for this has been quite substantial and for the vast majority of Parasol and Clearsky users it won’t make any difference, it will be business as usual. As a very sensible and safe business we were already doing 90% of what the regulations require so most of our work has been in trying to educate and inform in a market which has very interesting views.

So the boring message is that it’s very much carry on as normal at Parasol House and Clearsky towers. We have shiny new payslips for Parasol employees and some changes in terminology but for contractors it won’t be much different. For Agencies, it’s just as dull, were open for business, a model of operation for all those interesting views and primarily a nil cost, no hassle approach to the legislation.

I suspect I will have to write some more as the dust settles in October and the first potential claims emerge (probably in Union backed environments) after December but in the meantime I shall put the peaches in the garage next to the peas that we bought in December 1999.

There is a difference

April 14, 2011 in AWR, Contractor News, Freelancing, Industry comment, Recruiter News

I wanted to take a few moments to remind a few people (mainly in the advisory community) that not all Umbrella Companies are villains and/or cowboys. I accept that advisors will want to drum up business by highlighting bad practice but at the same time not much balance is shown in my opinion. For the avoidance of doubt, here is what in combination, a compliant umbrella co should be doing:-

  • Truly employing workers with a guaranteed hours over arching employment contract AND paying out to workers when they don’t achieve their guaranteed lies with the umbrella. Being prepared to stand up at an employment tribunal, defend a discrimination or stump up if a client fails to pay all fall within the remit of the employer.
  • A safe and compliant umbrella company will NOT provide the highest net wages for a worker. It’s so much more than a tax / payroll solution and protects not only the worker but the end client a d of course the Agency. It should be simple and hassle free but at the very core is a principle of doing the right thing, not the easy already being done.

So, Parasol and a few others will continue to thrive because at our very core we believe that doing it right is so much more rewarding in the long run for everyone concerned. It’s up to us to distance ourselves from much of what is bad and based on short term goals and Parasol will be doing this.

We welcome the future with great optimism and confidence.

Real Umbrella Company feedback

July 14, 2010 in Contractor News, Freelancing, Industry comment

First of all, thank you so much for getting back to me so quickly..I really do appreciate it.
I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.

When you look after over 10,000 contractors on a daily basis, you don’t always get things 100% right but the thing with Parasol is that we aim for 100% and if it’s not perfect we do all we can to make it so. Sometimes things are outside of our control but we always take ownership, sometimes we do get things wrong but we will put our hand up and rectify it. We got lots of really positive feedback and in 2010 it might seem that “testimonials” are old hat or quite often written by marketeers with little basis in truth. I can hand on heart say that all we have ever published is good honest genuine reaction to what we do and I am proud of our record and the dedication of our teams to consistently deliver service excellence. Here is a real example from today and says so much (I think) about our attitude to peoples livelihoods:

“First of all, thank you so much for getting back to me so quickly..I really do appreciate it.

I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.”

We don’t ask for the plaudits, but are really happy when we get them as it’s real evidence that we care and are dedicated to doing the right thing.

Interesting times ahead – ir35 to go?

May 24, 2010 in Contractor News, Freelancing, Industry comment, Life

So the dust has settled (for now) and our new masters are setting about making the changes they believe are necessary to improve our economy and improve our lot.

In the recently published coalition document there were probably two of three key specific Contractor related matters that come to mind:

  1. IR35 was mentioned along the lines of tax simplification;
  2. Public cuts;
  3. No mention of Agency Workers Regulations (AWR).

For me IR35 and tax simplicity for Contractors is all about “certainty”.  As drafted, IR35 is subjective and, therefore, using the same set of facts two different views can be taken.  If the legislation was clear and could provide a series of specific tests that then produced a balanced answer and that answer met a criteria level then taxpayers, advisers & HMRC would save a lot of time and certainty would be gained for all.

Cuts – I think that in the short term, public spending cuts may have an impact as certain Government department are forced to reduce temporary headcount and then permanent. Once that round is over, guess where they will probably go to then ensure key projects are then delivered?

I don’t agree with some commentators views that AWR will be removed or stopped. This is European wide legislation and therefore cannot be simply put to one side. It may get some guidance updates (welcome) but I can’t see it going!

Let’s hope the new government can address some of the issues that the flexible workforce faces as in my opinion, they are a crucial part of the UK’s recovery process.

Seasons Greetings

December 18, 2009 in Contractor News, Freelancing, Industry comment, Life

I would like to wish all Parasol Group contractors a very Happy Christmas and a prosperous New Year.  We hope that despite the challenges, 2009 has been successful and we are busy working hard on new solutions for 2010 and continuous improvement in all that we do.

I found out today that since Apil 2006 to March 2009, we have pushed over £1 Billion pounds of contractor income through our business, sometimes you have to step back and say, wow! I hope you would also join me in recognising the great work that the head office team complete on all our behalf’s, thanks.

I hope you and your families have a good break (if possible) and we look forward to working with you in 2010.  I will leave you with a serious picture of that same head office team:

The Team hard at work

The Team hard at work

The dark art of notice periods in a downturn

June 17, 2009 in Contractor News, Industry comment, Life, Recruiter News, Tax

I have noticed on several forums and noted through our own data, an increase in “claims” from Contractors relating to early terminations by Agencies and/or End-clients.  In these difficult conditions it is far more prevalent that an end-client would terminate a contract early and this of course can have a huge knock on effect.

But, what does it mean in the context of working through an Umbrella Company and what can you do if it happens to you?

The first place to start is to try to understand the contractual relationship you are engaged in and what this means both in terms of law and practicalities. If you are working through an Umbrella company then the food chain works like this:

  1. You are employed as an employee by the Umbrella company;
  2. The umbrella company (not you) has a contract with the recruitment agency or end client;
  3. The notice period often quoted in contracts and assignments relates to the notice that the agency/client give to the umbrella. (For peace of mind make sure you know what the specific assignment states in relation to notice on the Umbrella);
  4. You have an employment contract with the Umbrella which will have it’s own employment notice conditions.

If the above is not clear or not understood then there is a tendency when the worse happens (early termination) to raise some form of claim/challenge against anyone that will listen. I should also add that some Agencies don’t always understand the relationship piece and/or sometimes link in the individual.

You must also consider the implications of you “breaking the contract” for a rate increase by going direct or changing Agency/End-client for similar reasons. Don’t be surprised if your Umbrella then has a case to answer to from an Agency/Client and where do they then come to for compensation? (Those Agency to Umbrella notice periods are the issue here) You should also expect to have to change employers as it is probably not a great reflection on that Umbrella and it’s relationship with the customer if they “allow” the practice to be seen as OK.

So what can you realistically expect if you are being professional yet find yourself on the end of an early termination?

  • Don’t panic! A quality Umbrella will have an HR function to support and advise.
  • You should be employed on a guaranteed hours contract (with a qualifying period) and you may be entitled to some wages.
  • You are still employed by the Umbrella and you should work with them to help resolve the issue – it can only help your prospects with that Agency (who are often at the end of the client decision).

It can be very disheartening if an early termination happens and many of the Agency contracts (with the Umbrella) have no notice periods stated so it can be a no win situation. Make sure you keep your Brolly in the loop, work with them for resolution and as an employee of same, you do have rights.  Equally, if you are deemed to be responsible for breaking a contract then don’t be surprised if your employer starts to question the motives.

Times remain challenging and the inevitable can and does happen. It need not be the end of the world and their are some good businesses out there that can help you through it. It’s a tough one when it feels one sided but Agencies (and clients) can also be tomorrows project after the dust has settled.

Grumpy Umbrellas.com

May 28, 2009 in Contractor News, Industry comment, Life, Recruiter News

As an “expert” on FreelanceSupermarket.com I get to answer some Umbrella related questions and put my 2p’s worth in. On the forum, I noted a thread that stated just how frustrated some icognito Umbrella Company staff get with daft questions. It provides Contractors with an insight into the operation of an Umbrella and I don’t think they are from Parasol by the nature of the response :-) Could be wrong though! Anyway, seems some people can really wind customer service staff up and we all hope for respect and patience but when it is peoples livelihoods, it can get stressful. I can promise all Parasol contractors that we never go out of our way to make it difficult, it’s just not worth it but there are a number of interactions in the “food chain”. This can create a blame type tone if you’re not careful and we really do try to avoid that.

In other news our sister company Quay Accounting has a shiny new website – I think it looks good and is only phase 1 of a cunning plan, more to follow! I would say this, but the service with fixed price expert accounting is great value for money at £75 (+vat) per month – fully inclusive!

Recruiters score own goal?

May 14, 2009 in Contractor News, Industry comment, Recruiter News

Recruiter reported yesterday that 10 Manchester Recruitment Agencies had been warned over  Employment Law breaches. There are a couple of very obvious points here:

  1. Contractors have suffered as a result
  2. Recruitment Agencies do not need to even go near this in a great many number of cases

Without doubt the cash flow pressure on a Recruiter can be severe and there may be a temptation to cut corners and try a few things. It can only come back to hurt you and does not help the industry reputation when we are faced with  increasing legislation and scrutiny.

The government need to help too, defining a “vulnerable worker” would be  a start. At Parasol we fully employ Contractors, Temps and Freelancers and massively reduce the risk for Recruitment Agencies, End Clients and make sure Contractors are paid properly. Professional contractor services can take away a huge amount of the problem for Agencies and they should not be fearful of losing control – it is simply not in our interest to meddle nor how the best providers are structured.

There are plenty of other good Agencies and I don’t want to suggest otherwise but compliance in 2009 may not seem to be of the utmost  importance but a relatively small amount of effort to understand how you can safely engage with workers can save so much time and hassle down the line. Smart agencies also use it to show added value to the end clients – it’s a win-win.