Real Umbrella Company feedback
July 14, 2010 in Contractor News, Freelancing, Industry comment
When you look after over 10,000 contractors on a daily basis, you don’t always get things 100% right but the thing with Parasol is that we aim for 100% and if it’s not perfect we do all we can to make it so. Sometimes things are outside of our control but we always take ownership, sometimes we do get things wrong but we will put our hand up and rectify it. We got lots of really positive feedback and in 2010 it might seem that “testimonials” are old hat or quite often written by marketeers with little basis in truth. I can hand on heart say that all we have ever published is good honest genuine reaction to what we do and I am proud of our record and the dedication of our teams to consistently deliver service excellence. Here is a real example from today and says so much (I think) about our attitude to peoples livelihoods:
“First of all, thank you so much for getting back to me so quickly..I really do appreciate it.
I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.”
We don’t ask for the plaudits, but are really happy when we get them as it’s real evidence that we care and are dedicated to doing the right thing.

by Rob Crossland
The expense playing field continues to level
August 20, 2010 in Business Expenses, Contractor News, Freelancing, Industry comment, Recruiter News, Tax
You may have seen that Parasol are founder members of the Freelancer and Contractor Service Association, a trade organisation that seeks to improve the professionalism and transparency of service providers to Contractors and has what we think is the most rigorous and detailed code of conduct. The code of conduct has many parts to it and actually engages with HMRC on the results (we have nothing to hide) but one of the most important part for Contractors, is the standardisation across members of the payment illustration. I’ve previously written about expenses on my blog and other sites for a good few years now and umbrella expenses still remains a constant point of misunderstanding and abuse. So how does FCSA help in this regard? Well, the members have agreed to standardise on both the substance of the calculation and the presentation of the results, more importantly however is that HMRC have been engaged in the overall process. That does not mean it’s HMRC approved, that will never happen for anyone or anything but when you have businesses out there still selling on inflated levels of expenses it’s a step in the right direction. It also means that service and added value becomes the competitive landscape, surely that’s better for everyone in the longer term.
The FCSA membership will grow and the professional providers that adopt the standard will be protecting Contractors livelihoods – claims of 89% net return still exist but trust me, it is too good to be true.
Tags: Business Expenses, contractors, expenses, ir35, Tax, umbrella company news, umbrella expenses 1 Comment »