Real Umbrella Company feedback

First of all, thank you so much for getting back to me so quickly..I really do appreciate it.
I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.

When you look after over 10,000 contractors on a daily basis, you don’t always get things 100% right but the thing with Parasol is that we aim for 100% and if it’s not perfect we do all we can to make it so. Sometimes things are outside of our control but we always take ownership, sometimes we do get things wrong but we will put our hand up and rectify it. We got lots of really positive feedback and in 2010 it might seem that “testimonials” are old hat or quite often written by marketeers with little basis in truth. I can hand on heart say that all we have ever published is good honest genuine reaction to what we do and I am proud of our record and the dedication of our teams to consistently deliver service excellence. Here is a real example from today and says so much (I think) about our attitude to peoples livelihoods:

“First of all, thank you so much for getting back to me so quickly..I really do appreciate it.

I would just like to say (again!) how impressed I am with Parasol. Although I’ve ‘temped’ on and off for years, it’s the first time I’ve signed up with an umbrella company, and I have to admit I wasn’t sure what to expect! I checked out a few companies first, and the thing that really struck me about your company was how you seemed to be dedicated to providing a great service to your customers. So far I haven’t been disappointed…in fact, the exact opposite! You seem to offer a friendly, helpful, yet entirely professional service…and based on my experience so far I’d be more than happy to recommend you to other people in my position.”

We don’t ask for the plaudits, but are really happy when we get them as it’s real evidence that we care and are dedicated to doing the right thing.

3 Comments

  1. N E July 17, 2010 7:48 pm 

    Hi Rob,

    I’ve been using Parasol for over 2 years now and I’ll give you my frank opinon on your service.. the good and the bad!

    Parasol is not the cheapest umbrella company but I totally love you (not you personally but you know what I mean). Yes you take £x amount of money from my which is higher than other companies, but I cannot fault the professionalism, helpfulness and friendliness of the staff I have spoken to on the phone e.g. Brian!. This is why I stick with Parasol!

    Congratulations on the newish website 😀 Don’t know if it was done in-house or not but it was a fantastic job in user-friendliness.

    That Payment Tracker has to go! It is so awful, I honestly find it incredibly difficult to make heads or tails of what is going on and I do sometimes wonder how I can get things sorted, for instance I submitted 3 months time sheets for approx £10k and received £3k back… something looks wrong.. I just cant suss out your payment tracker :(

    Also… erm…. can you find out from your IT team, what your “Hold” music is!? I think it’s the best Hold music I’ve ever heard!

    As far as umbrella companies go, Parasol is my favourite :)

  2. admin July 18, 2010 8:00 pm 

    Hi and thanks for the feedback.

    Marketing led the design of the new site but we used some outside help on certain aspects. As for your pay tracker comment – that’s a decent point – there are many variables to consider when trying to show the funds flow eg self billing versus specific agency timings but we will continue to improve how we deliver that info. As for the value point, that is more than likely a timing issue but perhaps not one to discuss on a blog comment, drop me a line if you want me to investigate.

    I will ask about the hold music for you :-)

Leave a Reply