Contracting Matters

I attended a salesforce.com seminar today and whilst I fully understand the cloud advantage and total cost of ownership model I did have to laugh at some of the sales presentation techniques used. Back in 1996 I had a brief career selling Helpdesk software and our client/server solution featured field level name changing and a few other bells and whistles. Fast forward to 2010 and “the total configurability” of salesforce.com is great for web 2.0 applications but average for client/server comparisons. Looks like we might be stuck with PC’s for a while longer and no doubt browser based applications will come on but in many ways we have had to go back to go forward.